Help and FAQ.

A cozy freestyle ski and snowboard game on one shared mountain, Sugarpine. You carve, hit the park, ride the chairs with whoever is on the hill and hang out in the village. It runs in your browser. There is nothing to download.

A laptop or desktop with Chrome or Edge, and a keyboard. The game is built for WebGPU, which those browsers have built in. If the game won’t start, update your browser and try again.

Not yet. The Early Beta plays on a laptop or desktop. You can join the Discord from your phone and send yourself the link for later.

Yes. Riding, the lifts, the park, the village and everything you earn with cheddar are free. The kits in the shop are optional, and none of them change how you ride.

The game is open and growing. New runs and features land most Fridays, and now and then something breaks or changes. Tell us when it does.

Everyone who opens the game is on the same mountain, so there are no lobbies or room codes. To find each other, press Esc, go to Rider, then Friends, and add each other by friend code. When a friend is on the hill, press Join to go to them.

Not by voice or text yet. Emotes are on T. Proximity voice chat is coming.

On our server, with your browser holding the key to it. If you clear your browser data without signing in, you need your restore link to get it back, so sign in, or keep your restore link from Settings, then Account & save.

No. You can ride, and buy kits, without one. Sign in to keep your progress and your kits in the cloud, play on another computer and save up to 30 clips instead of 5. Press Esc, then Sign in.

With your email or with Discord. With email, we send you a one-time code to type into the game. There is no password to remember. You can add the other one later in Settings, then Account & save, so either gets you in.

With email, we keep your email address on your STEEZY account so you can sign in again; Supabase sends the one-time code. With Discord, we keep your Discord user ID and display name, never your Discord login. If you own a kit, our bot gives you its role on the STEEZY Discord. The privacy notice has the rest. Questions: steezy.devs@gmail.com.

Yes. In Settings, then Account & save: Change next to your Gamertag renames your rider, and Delete account removes your rider, cheddar, gear, homes, friends and leaderboard runs for good. Kits you paid for go with it, and it can’t be undone.

If you signed in, sign in again the same way (the same email or the same Discord account) and it comes back. If you didn’t, open your restore link (Settings, then Account & save), or choose “returning rider?” on the title screen and type your rider name and PIN if you set one. Still stuck? Email steezy.devs@gmail.com with your rider name.

The sign-up on the crew pass on the home page is optional. We keep the address you type in, the date you signed up and which sign-up it came from, and we use it only to email you about STEEZY updates. To come off the list, email steezy.devs@gmail.com from that address and we’ll remove it.

In the game: press Esc, then Shop (or press E at a kit in Sugarpine Ski Co. on Main Street). Try it on, then press Buy the kit and pay on Tebex. You don’t need an account. When you’re done, the kit pops up on screen and it’s in your Locker (press B).

No. A kit you buy as a guest belongs to the rider in that browser. Sign in afterwards (or before) with email or Discord and the kit moves with your account to any computer. If you clear your browser before you sign in, email us your Tebex receipt and we’ll move it for you.

No. Every kit, the Sugarpine Supporter included, is one payment. There’s nothing to renew and nothing to cancel.

Link Discord to your rider: Settings, then Account & save, then Link Discord. Our bot gives you your kit’s role on our Discord, and the Founding Rider and Patron channels open up.

Tebex, our payment partner. They run the checkout as the seller of record, take the payment, work out any sales tax or VAT for your country, and email you the receipt. Prices are in US dollars. We never see your card details.

Wait a minute, then reload the game in the same browser you bought in (or sign in the same way you were signed in). If it still isn’t in your Locker, email steezy.devs@gmail.com with the transaction ID from your Tebex receipt and we’ll sort it out.

Yes, within 14 days of buying. Email steezy.devs@gmail.com with the transaction ID from your Tebex receipt and tell us what happened. Refunds go back through Tebex. A refunded kit leaves your Locker, along with its Discord role. A refunded Founding Rider number is retired for good, and that account can’t buy Founding Rider again.

Founding Rider and Founders Patron are each capped at 250, numbered 001 to 250, one per account. Numbers are never reissued.

Yes. First Tracks is in the shop now, and riders who earned it by riding before 15 October keep it. The First Tracks Discord role comes with buying the kit, so an earned one has no role.

No. Cheddar is earned on the hill and spent in town. Money can’t buy it, and it can’t be cashed out.

Press C right after something good. The game keeps the run-in, the trick and the landing. Open Clips in the pause menu to watch, export or delete them.

In your browser, on your computer: 5 clips, or 30 when you’re signed in. Export one to keep it for good.

Moments are pictures the game takes when you land something big. They show on the wall in the village with your rider name. To have one taken down, email steezy.devs@gmail.com with the rider name and roughly when it was taken.

In the game: Esc, then Settings, then Help, then Report a bug. It opens an email with your game version and browser filled in. Or post it in our Discord.

Email steezy.devs@gmail.com with their rider name, where you saw them and when. Rude names are already shown as “someone”.

Email steezy.devs@gmail.com.